How to use the diagnostic report feedback function in case you’ve got an error? Here’s the operations guide on LAUNCH X431 CRP919E BT/CRP919X BT step by step.
For example, here we’ve got an error N616: “Download failed, please contact the local dealers.”
Screenshot the error page and exit diagnostic system.
Go back to CRP919E BT Home page.
Feedback >> OK
Notes: the last 20 vehicles diagnostic sessions have been saved. To submit a bug report, please highlight the session and submit to our engineering team.
Selected the vehicle from history >> Choose feedback log >> Choose feedback problem type: Consult or error
Please provide a detailed description of the problem or screenshots, to help analyze the problem.
Input your phone or email.
Click “SUBMIT RESULT”.
Notes:
Diagnostic log is successfully uploaded.
Please check the log status after one week by clicking each log, the color change indicates the status changes.
Just wait for the feedback, LAUNCH Tech will solve the problem.
