Here we list some frequently asked questions and answers related to ThinkCar ThinkScan Max 2 diagnostic scanner.
Q: Why does ThinkScan Max 2 have no responses when connected to a car computer?
A: Check whether the connection with the vehicle diagnostic socket is normal, whether the ignition switch is on, and whether the tool supports the car.
Q: Why does the system stop while reading the data stream?
A: This may be caused by loose diagnostic dongles. Please unplug the dongle and reconnect it firmly.
Q: Communication error with vehicle ECU?
A: Please confirm:
- Whether ThinkScan Max 2 diagnostic dongle is correctly connected.
- Whether ignition switch is ON.
- If all checks are normal, send vehicle year, make, model and VIN number to us using Feedback feature.
Q: Why does the host screen flash when the engine ignition starts?
A: It is normal and caused by electromagnetic interference.
Q: How to upgrade the ThinkScan Max 2 system software?
A: Start the tool and ensure a stable Internet connection.
Go to “Set up” -> “App Update”, click “OTA” and then click “check version” to enter the system upgrade interface.
Complete the process by following the instructions on the screen step by step. It may take a few minutes depending on the internet speed. Please be patient. After successfully completing the upgrade, the tool will automatically restart and enter the main interface.
Q: Please explain the account and points.
A: To use THINKSCAN Max, you need to register an account. Each account has the opportunity to earn points by recommending others to buy products and participating in official events. 1 point can be deducted for 1 dollar when purchasing products or services.
Q: How to capture the screenshot?
A: “Screenshot” icon is always floating on the screen. Tap it to capture the current screen and the screenshot is saved in the ThinkFile module.
